If for any reason you, our customer, are not completely satisfied with one of our products,
then you will receive,
at your discretion, either a replacement or refund ... unconditionally!
You have 90 days from the date of purchase to return
the product for a 100% refund. Beyond
the initial 90 days, and up until 180 days from the date of purchase, you may
exchange the
product for a like product, minus a 20% restocking fee. To proceed with your refund or
exchange,
please complete the following easy steps:
If you purchased the product directly from an Independent Business Owner
(IBO):
Contact the IBO who sold you the product, and explain what you want to do.
Provide that IBO with the packaging from the product, any remaining product, and a
signed copy of the receipt the IBO provided you when you
purchased the product.
The IBO will provide you, at your discretion, either a new like product, or a refund
of your purchase price, plus tax.
If you purchased the product directly from Power Lifestyles International:
Call our Customer Service department (866.688.7438), have your related Invoice in
front of you (if possible), and describe what you want to do.
We will issue you a Return of Merchandise Authorization number ("RMA").
Place the product's packaging, along with any remaining product, in a shipping
container, mark the container with your RMA, enclose a sheet of
paper with your name,
address, phone number and RMA, and mail the container to our offices (at your expense), to:
Power Lifestyles International
1042 N. El Camino Real, Suite B306
Encinitas, CA 92024
Attn: Product Returns
Upon receipt of your product packaging and request, we will provide you, within 5
business days, either a new like product or refund by check or
credit to your credit card.
Independent Business Owners (IBOs)
Please read your IBO Policies and Procedures for how to handle any product returns for yourself
or your retail customers.
